Hello and welcome to the Fitbit Community @Gregor.bruce
Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:
Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again. Let’s try restarting your Fitbit Versa. Here’s how:
- For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
- Let go of the buttons.
If restarting does not resolve the issue try turning your Ionic off then on again. Here’s how:
On your watch, open the Settings app>About > Shutdown > confirm the shutdown. To turn your watch back on, press the back button.
If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
Lastly please check your iOS settings if this problem persist and try this:
- Open your phone's settings.
- Scroll down, tap Fitbit > Toggle Location to "Always".
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON.
😃 Hopefully these suggestions resolve your syncing issue. Please let me know
