Versa can’t connect to iPhone 11 with newest iOS

[Brad188]

Versa can’t connect to IPhone 11 with newest iOS but can connect to an IPhone 6 with the highest iOS it can take. Confirmed on an older iPad as well so it is something with the newest apps communication. I have reset, factory reset, rebooted everything and can’t get the iPhone 11 to connect. 

Moderator Edit: Clarified subject

[CindyMFitbit · Accepted solution]

Welcome to the Community Forums @Brad188. 

Thanks for the detailed information shared and for the troubleshooting tried prior posting. I recommend the following steps in order:

1. Remove the Bluetooth connection between your iPhone 6 or the iPad and your Fitbit device: On your phone, go to Settings, Bluetooth, the information icon next to the name of your Fitbit device and then Forget This Device.
2. Turn off Bluetooth on your iPhone 11 and please turn your phone off and back on 
3. Restart your Versa. See How do I restart my Fitbit device?
4. Once your phone and Versa are back on, turn on Bluetooth and try the set up process again. If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?

Hope this helps. 

[Brad188]

Thank you!  That worked.  I guess all my reboots etc weren't in the right sequence.  Had to reboot everything one more time after syncing to get the messaging to work but after that everything seems to work correctly.

[CindyMFitbit]

Thanks for your response @Brad188. 

Thank you for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced.

Have a great day! 🙂