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Versa can't setup with iPhone 17

‎11-03-2025 12:22 - last edited on ‎11-06-2025 11:28 by Fitbit Moderator

‎11-03-2025 12:22 - last edited on ‎11-06-2025 11:28 by Fitbit Moderator

The app was tracking fine until about 10/27/25. Now it does not read my Versa. I disconnected the Versa and now the app will not reconnect with my watch. Anyone else having this problem? 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-04-2025 20:25

‎11-04-2025 20:25

Hi @JessD24 - this is a known problem with the new iPhone 17, it now has a Bluetooth incompatibility and doesn't appear to support some older devices, it's probably not a watch issue, try contacting Apple they might be able to issue a fix.

Author | ch, passion for improvement.

Best Answer

‎11-06-2025 11:27

‎11-06-2025 11:27

Hello @JessD24 Welcome to the Fitbit Community! @Guy_ We appreciate your collaboration, thanks for your reply.

@JessD24 Thank you for letting us know that your Versa is not connecting with your app. 

Just to confirm, is the issue still persisting? If so please verify if your phone is up to date and if you can see any error message send a screenshot.  

Additionally, in the following help article you can find all the requirements for the setup process: How do I set up my Fitbit device?

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