Versa having trouble syncing with the app.

[mothballskid]

I’ve had connection and syncing issues with my Versa the last couple of days, and I’ve scoured the other posts and tried all the restarts/reboots/factory resets/reinstalls, etc.

I believe I’ve distilled the problem to the FitBit app. If I force quit the app, turn Bluetooth off/on, connect to my Versa, and don’t restart the app, I can stay connected and receive push notifications and so on.

When I restart the app, the Bluetooth begins going between connected and disconnected, and it can take hours to be connected long enough to sync.

Can any FitBit folks confirm this on their end? Is an update in the works?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @mothballskid, thanks for joining the Fitbit Community and sharing your experience, it's a pleasure for me to welcome you! 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you have tried in hopes to resolve this issue. At this moment, we haven't received widespread reports of the app affecting syncing with the Versa. However, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.
• Enable All-day Sync in the Fitbit app to prevent the Bluetooth connection from dropping by going to Account > Versa > All-day Sync and tapping the option to enable it. 

If you're still having trouble syncing, my best recommendation would be setting up your Versa as a new device to reset the connection between your phone and your watch. Don't worry, all the information previously stored in your account won't be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.