Versa is unable to receive Notifications.

[aria12]

Hi I need help. My versa Fitbit does not receive texts or phone calls and when I swipe down to check any messages old ones still show and I try to clear them but they won’t go away. Any suggestions? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @aria12 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you restarted your Versa lately by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? Have you restarted your phone as well? If so, please make sure your device is able to receive Notifications by pressing down the left button on it for 2 seconds, then swipe on the screen and make sure Notifications are ON.

If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

Now, when it comes to the Notifications that are not clearing in your Versa, our team is currently investigating this issue and working towards a resolution. In the meantime, restarting your Versa will remove them.

Give these steps a try and let us know the outcome, we'll be happy to continue assisting you.