Versa is unable to sync with iPhone.

[emilyrose98]

My Versa won’t pair with my phone, it has for the past 3 weeks now all of a sudden it doesn’t want to. I have tried turning my phone off and on, and the same with the fit bit. Nothings working? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @emilyrose98, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know you have already restarted your Versa and your phone. At this moment, if your Versa is still not syncing with your phone, I would like to suggest you the following:

• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[JMWheeler]

My Versa is no longer syncing with my iPhone.  It says its connected via Bluetooth but there is no data.  I've tried everything I've read (turning both the app and phone off and reconnecting but nothing is working.  The watch is tracking but the data isn't syncing and I am not receiving notifications.  Can you help?

[rsjamie]

I've experienced the same situation as well. Somehow it just won't sync to my iPhone for the last few weeks. I've tried the same steps recommended by Fitbit and this community forum. 

[INOnlyOne]

I'm having the same problems also, I've tried everything they said to try and still no luck. I've lost without my Fitbit, it was my watch as fine, I didn't use my phone for the time. what is going on?

[SunsetRunner]

Good Morning,

I have the same problem and already contact to the support. After all I tested, I thinkt that the fitbit APP has still problems with the iOS starting with 13. On my iPhone 13.6 (17G68) is running. I actually connected my Vers 2 with an "old" iPhone 5S with iOS 12.4.8. Until now no Problems.

Hopefully either a fitbit or a iOS update will bring the solution. It's absolutely annoying....

Jürgen

[INOnlyOne]

Amen! I agree I recently updated my iphone also. Thank you for reaching out
to me, I will let you know if I have any success in the future.

Thanks again,
Vivian
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Moderator edit: personal info removed

[Mel1960]

None of those steps have worked for me. Do you have other options?

[INOnlyOne]

I don’t have the problem any more.
Thanks

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Moderator Edit: Personal info removed