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Versa not longer syncing

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So a few days ago I noticed I was losing time on my Versa. Yesterday it stopped syncing full stop. 
I’ve tried rebooting, I’ve tried deleting the app, I’ve tried factory reset - only thing I haven’t tried is throwing the stupid thing in the bin! 
it won’t connect to wifi, it won’t connect to Bluetooth and it’s 40 mins behind in time. 
Im getting frustrated beyond belief. 
Ive followed every step possible and nothing works!! Surely there’s a resolution to this because at the moment it’s £200 worth of rubbish on my wrist! 
it’s only 6 months old and up until all these new updates it was working fine. I don’t even recieve notifications anymore it’s frustrating! 

Moderator edit: updated subject for clarity

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3 REPLIES 3

Hello and welcome @XKTX 

I apologize for the late response. I understand you’re having trouble syncing. 

Let’s try a few troubleshooting steps to see if we can’t get you back up and running again.

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

 

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

 

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

 

I also understand your experiencing notifications issues. I understand your frustration. I can only point you to this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/39...Please follow all the steps found on page one carefully. If you’re still experiencing notifications issues I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

 

😃 I understand I can only point you in the correct direction for your notifications issues but I do hope these troubleshooting steps help you with your syncing problem. Please let me know.

 

 

 

 

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Hello again @XKTX 

I wanted to check back in with you to see if my suggestions helped your syncing issue. Please let me know 😃

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No, I’m afraid I’ve ditched Fitbit and purchased an Apple Watch. After two weeks of not working I decided to jump ship. Safe to say Fitbit won’t be getting my custom again

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