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Versa not pairing after being removed from the account.

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‎07-10-2018 11:28 - last edited on ‎07-11-2018 05:05 by Moderator Alum

‎07-10-2018 11:28 - last edited on ‎07-11-2018 05:05 by Moderator Alum

My new Versa stopped syncing on Sunday night. I have an iPhone 8. I updated the phone software and app with now success. Tried turning the phone off and back on as well as my Bluetooth. The followed the trouble shooting tips. I selected ‘forget this device’and then tried to ‘reinstall’. The app finds the Versa but gets stuck when trying to connect. Can anyone help?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎07-10-2018 20:01

‎07-10-2018 20:01

I just had a similar problem with my ionic. Restarting it corrected it. 

Here is a link on how to restart your verge. 

 

Restart your FitBit
http://help.fitbit.com/articles/en_US/Help_article/1186

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎07-11-2018 05:43

In response to ACG

‎07-11-2018 05:43

Hello @ZoeP, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always nice to see you @ACG, as always, I appreciate all your help. Smiley Happy

 

@ZoeP, if your Versa is unable to set up with your phone and you have already restarted it as @ACG mentioned by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen I would like to suggest you the following:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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