Versa not showing up when trying to set up..

[Irena.Andrei]

I have a Fitbit versa which was originally connected to iPhone 7 and worked fine. I have updated to iPhone 10 and stopped wearing the watch for a couple of weeks. Now I am trying to set up with my new phone and it is not working. My iPhone X operates iOS 13. 
I have deleted the Fitbit app, reinstalled and it still didn’t work. Restarted both phone and Fitbit watch and turned off Bluetooth and turned back on. Nothing has worked. My phone can’t even locate the watch. Please help !! 

[SunsetRunner · Accepted solution]

Hello and welcome to the Fitbit Community @Irena.Andrei 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Let’s first try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

If your still having syncing issues you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃 Hopefully these suggestions resolve your syncing issue. Please let me know 

[SunsetRunner]

Hello again @Irena.Andrei 

I just wanted to check in with you to see if your still experiencing issues or has my suggestions helped. If my suggestions did indeed help resolve your issue could you please tap the “Choose as Best Answer” box just below the post providing the suggestions? It really helps others who come to this community looking for answers to questions similar to your own. I’d really appreciate it! 😃