Versa not syncing correctly with my phone.

[dowsa]

I recently purchased the versa, I followed the online instructions on my iphone 6s to pair my versa with my phone. Whenever I check the fitbit app to sync my fitbit, the versa cannot be found. When I check the bluetooth connections the versa status moves from Connected to Not Connected. It seems to do this when the versa is trying to sync. The status of the versa is Looking.. Connected .. Syncing.. Looking.. Connected.. Looking..

Any ideas? I've tried restarting the fitbit and the iphone. Even have tried reinstalling the versa again on the app and now have deleted the app and reinstalled it, to the same issue.

I haven't had issues with my previous fitbits that have used the same phone.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Andi_131, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have let us know you're also experiencing this situation. Please note that if your Versa is syncing with your iPad but not your phone, it's possible the Versa has established a Bluetooth link with the iPad, which is preventing the phone from syncing. To check this, go to the Bluetooth settings on your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 

After that, open the Fitbit app on your phone and try to enable Notifications, when a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[Andi_131]

Thank you for your response. Your information has helped some, Syncing is
still a problem at times but I do not receive any notifications on my verse
either. I keep getting an error, "error connecting with versa. Please make
sure your Fitbit is on. My versa will not connect to wifi either.
Thank you again for your help.

[MarcoGFitbit]

Hello @Andi_131, thanks for coming back, I hope you're doing well. 

I appreciate you have let us know you've tried the troubleshooting steps listed earlier. At this moment, as you're getting an error when trying to sync your Versa, I would like to suggest you to 

set it up as a "new device" in your account to reset the connection between the phone and your watch. Don't worry, none of the information already stored in your account will be deleted. 

To set up your device again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Once you're able to sync, enable Notifications again. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Hanerman]

I am thinking that the fitbit Versa has a problem that fitbit is not telling the consumer about. Syncing problems happen way too often and it is not uncommon for the device not to sync for a month. I am working on 3 months now. 

The steps on this forum have never helped me and the device just suddenly will want to sync again one day out of the blue. I am at the point where I will never buy fitbit again. I already warn everyone not to buy one.

[MarcoGFitbit]

Hello @Hanerman, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined the conversation and shared your experience with us. I know you have already tried the troubleshooting steps provided here but it will be very helpful for us to know exactly which troubleshooting steps you've tried so far so we can determine which steps should we take next. Additionally, I would like to gather some information from you so we can check this further:

1. iPhone model you're using.
2. OS device running on your phone
3. App version installed in your phone (go to Account  > Help to get it)
4. Versa version (tap on the Versa picture on the app Dashboard to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Hanerman]

Hi Moderator,

I have an iPhone 6 (iOS 12.1.4 currently but of course has changed many times over the last year). App version 2.88 (813). But of course that has also changed several times over the course of my problems with my Versa. Versa version 33.1.30. I would assume this has also changed many times. 

I re-installed my versa and it synced again so the correct time is now on my device. I hope I can change it in another 5 days when I travel. However, as someone else in the forum has stated, what good is a tracking device if you have to delete the previous stats just to sync? I also have a button that has not worked properly since new (Fitbit never stooped so low as to provide a solution) so my whole perception of Fitbit customer support isn't too high. 

Instead of these band-aid fixes Fitbit needs proper fixes to end these sync issues. Or they will lose even more credibility and market share.

[MarcoGFitbit]

Hello @Hanerman, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know that after re-set your Versa the time is now showing correctly. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you; in case your Versa does not update the time correctly again, please let us know so we can check this further. 

Thanks again for your patience and understanding, have a great day. 

[JenW71]

I'm having same prob. It was working great till the update. 

Any suggestions to get it working?

[Tenp37]

Thank you. This worked for me.

[KarrieT]

I have a 6 also. Mine is syncing but it won’t show my hourly dots even tho they show on the Versa itself. It’s frustrating. Yesterday it worked fine and today it just randomly isn’t showing that I got the steps for several hours. I have done all the steps that have been listed in this post and still have the same problem. 

[Tenp37]

A fit bit community person advised to shut off phone and restart after a
minute or two while fit bit is close by. This worked for me. Now if I can
figure out how to get my cycling thing to add to my total count all will be
good.

[KarrieT]

Thanks. I tried that too but it still isn’t changing my hourly dots on the app. They all show on the Versa just not on the app. 

[Ciara90]

I am having the same difficulty!!Won't sync with phone. It takes ages if I do get it to sync. 

[Anniesue]

Same problem.