Versa not syncing with iPhone 6.

[Rainebow6]

What can I do to get my watch to synce with my phone again? This is brand new versa and it worked well with my iPhone 6 for about two weeks. It will not synce anymore. Help please and thank you!

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @Rainebow6, it's nice to see you around the Fitbit Community, I hope you're doing well. It's nice to see you too @Rainebow6, thanks for all your help. 

@Rainebow6, I appreciate your participation in the Forums and for sharing with us your experience. At this moment, if you have already tried @SteveH's suggestions and your Versa is still not syncing, my best recommendation would be setting up your watch as a new device to reset the connection between your phone and your watch. Don't worry, none of the information already stored in your account will be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Rainebow6]

Thanks

Sent from my iPhone

[MarcoGFitbit]

Hello @Rainebow6, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back, you're very welcome. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!