Versa not syncing with iPhone X anymore

[MsKing1913]

I have updated the Fitbit app and the latest Apple app. I did a factory reset on the watch. Reconnected the Bluetooth a dozen times. Restarted the phone and watch a dozen times. The watch will vibrate when I get a phone call and that’s all it does. When I wake up the time on the watch does not match my phone. It says device can’t be found. I have to turn off the watch and turn it back on. It’s really a pain in the behind to have to go through so many steps and end up in the same place.

Moderator edit: removed label

[LizzyFitbit]

Hi @MsKing1913. Welcome on board and I'm sorry for the delayed response.

Thanks for having updated the Fitbit app, as well for the rest of the steps that you've done on your own. I'm sorry that you've had these issues with your watch and let's work on this together. Your iPhone X is a compatible device, meaning that the Fitbit app is optimized to work on your model, that said I'd recommend to give a try to the following:

1. Remove your Versa from the Bluetooth settings on your iPhone.
2. Turn off other Bluetooth settings that are nearby. This is just for this process.
3. Force quit the Fitbit app and reboot your phone one more time.
4. Open the Fitbit app, tap on the profile's icon > Versa image > Sync now
5. Once it syncs, tap on notification and follow the prompt to pair via Bluetooth.

Let me know how everything goes.

[MsKing1913]

That didn’t work. Thanks for trying. 

Sent from Yahoo Mail for iPhone

[SunsetRunner]

Hello and welcome @MsKing1913 

I’m sorry your still experiencing issues. 

If you performed a factory reset, you need to set up your Versa again.

Charge your Versa for a couple of hours and then try restarting it by doing the following:

1. Make sure you have deleted Versa from your phone's Bluetooth settings

2. Reboot your phone

3. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes

4. Place Versa in the charger near your router as you will be using WIFI to download the firmware

5. Open Fitbit app and log in as usual with email address and password 

6. Tap your profile picture then scroll down and tap Set up device, choose Versa, it will ask you if you want to replace the old one...say yes.

7. Follow the instructions on the screen.

😃 Please let me know if this resolves your issue. Keep me posted 

[SunsetRunner]

Hello again @MsKing1913 

I wanted to check in with you to see if you’re still experiencing issues or has my suggestions helped resolve the problem. Please let me know 😃

[MsKing1913]

I am still having the same issues. Nothing has helped. When I called customer service I was told they are aware of the problems with the latest iOS updates. 

Sent from Yahoo Mail for iPhone

[SunsetRunner]

Hello again @MsKing1913 

I’m aware of the notifications issues but I’m still focused on your syncing issues. Did you mention that you set your device to factory settings? 

[MsKing1913]

Yes I mentioned that. 


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[SunsetRunner]

Hello again @MsKing1913 

If you’re interested I’m wondering if reinstalling the Fitbit App might help. I certainly think it’s worth a shot. You won’t lose your data doing this. If your interested here’s how: 

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

😃 Please let me know if this helps

[MsKing1913]

Thank you in advance, but I did all of that. My primary focus is being able to see my messages on my watch. Can you please help me with that? It would be greatly appreciated. 

Sent from Yahoo Mail for iPhone

[SunsetRunner]

Hello again @MsKing1913 

😔 No I can’t help you with that. I can only offer you this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3... It contains all the information I know. I’m sorry.

[MsKing1913]

Thanks for trying. 


Sent from Yahoo Mail for iPhone