Versa not tracking heart rate or sleep.

[Amcq74]

My heart rate and sleep hasn’t been registering on my app. The is - - next to my heart rate in the face of my Versa. I did an update the end of Dec and it hasn’t worked since. Any suggestions?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Amcq74 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I have moved your post from the iOS board to the Versa board as this situation seems more related to the Versa than to the app. 

With that said, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, go to the Settings app in your Versa and tap on Heart Rate and make sure it's on. Additionally, if you're using a third-party clock-face, change it to a Fitbit one and check if the heart rate is showing up. 

If your Versa starts showing up heart rate, please monitor it for the next night and check if your sleep was recorded automatically. Not being able to have a consistent heart rate might have been the cause why your sleep was not recorded earlier. 

Give these steps a try and let us know the outcome, have a great day! 

[Amcq74]

This did not work. The flashing red light is not working. The light that is underneath the Versa that is against your skin. I ran that update back in Dec and it hasn’t worked since.

[Amcq74]

I didn’t not mean to accept as solution. Their solution did. It work on my Versa. It is basically now just a watch.

[MarcoGFitbit]

Hello @Amcq74 I hope you're doing well, thanks for taking the time to reply. 

First of all, I would like to apologize for the delay in the response. Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.