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Versa not turning on

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‎08-20-2019 16:32 - last edited on ‎08-21-2019 08:08 by Fitbit Moderator

‎08-20-2019 16:32 - last edited on ‎08-21-2019 08:08 by Fitbit Moderator

My versa will no go on. It’s charged and the app says it’s 50% charged. No green lights on the back what do I do?

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 08:26 - last edited on ‎01-31-2025 11:18 by Fitbit Moderator

‎08-21-2019 08:26 - last edited on ‎01-31-2025 11:18 by Fitbit Moderator

@Katiebugz Welcome! Thanks for being part of our Community! 

Let me help you with your Versa not turning on. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-22-2019 16:58

In response to AlvaroFitbit

‎08-22-2019 16:58



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It still does it turn on we have cleaned it and charged it. This fit the is only 8 months old what else can be done 

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