Versa stopped syncing with iPhone XR

[julypv]

Hi,

my versa doesn't sync automaticaly anymore, I need to restart iphone / versa and fitbit app to sync each day.  My iphone doesnt find the versa in bluetooth. It's a nightmare.

everything is up to date: my app (3.32.1), my iphone (iOS 14.1), my versa (32.70.8.0)

i don't khow what to do?

thanks for the help

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @julypv.

I am sorry to hear your Fitbit Versa stopped syncing. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend trying the following:

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone.
6. Restart your watch with the steps from this help article.
7. Open the Fitbit app, tap on your profile picture > Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions.

If you're unable to connect your watch, see the complete troubleshooting instructions at Why can't I set up my Fitbit device?

Let me know how it goes. 

[julypv]

Hello,

It's a nightmare.

I did this maybe 10 times. So i tried to reset my versa and now i'm stuck on the screen" download the app" and the versa is not visible from any device (iphone / android / laptop windows 10).

[LiliyaFitbit]

Thank you for your reply, @julypv.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.