Versa update is taking too long

[BookGirl06]

I am updating my new Versa for the first time and it says it's going to take 1300+ mins till complete. Is this normal? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @BookGirl06, have a warm welcome to the Fitbit Community, it's a pleasure for me to greet new members! 

Thanks for bringing this to my attention. It seems your Versa is trying to update using Bluetooth and not WiFi. I would like to suggest you to stop the update by force-quitting the app. To force-quit the app double tap the home button on your phone and swipe up the app. 

Now, before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[siren10778]

Mine has been updating since 7pm last night on my home wifi network and is still not finished. Seems like a ridiculous amount of time for a update.

[BookGirl06]

I cancelled off the home Wi-Fi and did it through my phone Wi-Fi and that worked better and alot quicker. 

But very frustrating after waiting for 2 days to figure it out hopefully no more updates for awhile. 🙂

[MarcoGFitbit]

Hello @siren10778, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @BookGirl06, thanks for taking the time to reply and let me know the steps you took in order to resolve your issue, I'm very glad! 

@siren10778, if the update seems to be taking a long time on your Fitbit Versa, please force-quit the app and then try to update again. Please note that the progress of the update so far will not be reset and it will continue after you start it again. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Asharsh]

I have done all recommended/suggested steps to increase the speed of my update...its not working. Any other suggestions.....i spend nearly $300 on a product, it shouldn' take days to be able to use. 

[MarcoGFitbit]

Hello @Asharsh, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate you have let me know you have tried all the troubleshooting steps I've provided earlier. Tell me, have you updated the Fitbit app recently? Is your Versa connected to your WiFi network? 

If the update fails when using WiFi, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Oceans59]

Versa update was taking too long so I stopped it on my phone but now watch is not working??? Has a big green bar down the left side and dots in shape of a diamond ! Help please? 

[MarcoGFitbit]

Hello @Oceans59, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the Forums and for having shared your experience with us. It seems your Versa got stuck during the update when you stopped it from the app. At this moment I would like to suggest you to restart your phone, plug in your Versa and try to start the update again. If the update fails, try the troubleshooting steps listed on my previous post. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Adashoffit]

Same problem but moved both out of range of router and cell asked to update via WiFi so moved back near router pressed option and it finished in two minutes.

[rocketroddy]

this versa update is terrible... typical of fitbit... mine been going to hrs and i want to stop it and not updates.  updates are a pain in the **ahem** and usually just foul things up.

[MarcoGFitbit]

Hello @Adashoffit, have a warm welcome to the Fitbit Community. It's great to see you too @rocketroddy, I hope you're doing well. 

@Adashoffit, I'm glad to know that your issue has now been resolved, thanks for joining us and let us know. 

@rocketroddy, I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you already tried the troubleshooting steps on my previous post? If so, please let us know and reply with the following information so we can check this further:

• iPhone model you're currently using. 
• OS version running on your phone
• App version installed on your phone (go to Account > Help to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[time2danz]

can someone help me cancel this update.. It's been two days and it's still trying to update firmware. It will not recognize my wifi settings and it is very frustrating to say the least.

[time2danz]

how do you force stop this app. Everytime I restart my phone or fitbit versa it starts the update again. very frustrating. I'm about to return this fitbit to Macy's. Ridiculous.

[Daniellemd]

I have tried ALL troubleshooting steps, yes I've looked at the previous posts and tried everything, and I've been sitting here for almost an hour and its not even close to done.

I'm on my home wifi, not even 20 feet from the router, all of that stuff previously mentioned. So why can't it update. There is literally NO other reason for it taking this long and causing all these problems other than extremely poor design on fitbit's part. I have been a Fitbit customer for so long and think I'm going to return this versa and not buy Fitbit anymore. My previous watch was the blaze and I had thr same problems with it initially.

[MarcoGFitbit]

Hello @Daniellemd, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

I appreciate your participation in the Forums and for letting us know you've already tried to troubleshoot this issue. Would it be possible for you to let us know exactly which troubleshooting steps have you tried so far? Additionally the following information will be very helpful for us as well:

• iPhone model you're using. 
• OS version running on your phone. 
• App version installed (go to Account > Help to get it)

I appreciate your patience and understanding, we'll be waiting to hear from you. 

[rich500]

fitibit products of very poor quality.  They don't work 90% of the time.  I returned my versa for a refund.  Waste of time believe me

[Daniellemd]

Not using an iPhone I'm using a galaxy s9. Updated to most recent version, as is the app.

It finally worked so it doesnt matter now but it shouldnt have taken that long. And, like I said, I tried everything that was listed in the other moderators' comments above.

[MarcoGFitbit]

Hello @rich500, thanks for joining the conversation. It's nice to see you as well @Daniellemd, thanks for taking the time to reply.

@rich500, I appreciate you have taken the time to provide your feedback. 

@Daniellemd, thanks for letting us know your issue has been resolved. Please note that this board is exclusive for iOS devices. Keep in mind that iOS and Android apps are updated differntly, which is why in case you need further assistance with your Versa and your Galaxy S9, please check our Android Board. 

Thanks for keeping our boards organized, have a great day. 

[Courtneysil]

My watch has been updating for four days now and I have tried all of the steps listed. Is there anything else I could try?