help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa will not connect to iphone xr during initial set up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 07:39

‎07-08-2019 07:39

I just received my new Versa and I cannot get it to link to my iPhone Xr.  I get to the part of entering the pairing numbers, and I can see it appear on the bluetooth list, and it keeps flipping from My Device to Other device and will stay connected.  I have done the following:

 

Turned off bluetooth and restarted my phone.

Reset my network settings

Reset my privacy settings

Logged out of the fitbit app, turned off bluetooth, shut down phone.  Then restarted everything.  

 

I really don't want to send this device back, but I am so frustrated.  Any help would be appreciated.

Best Answer
0 Votes
1 REPLY 1

‎07-08-2019 07:45

‎07-08-2019 07:45

I should say it WILL NOT stay connected.  Sorry for the error

Best Answer
0 Votes