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Versa won't connect to my iPhone 11

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‎06-27-2021 23:03 - last edited on ‎06-28-2021 11:32 by

‎06-27-2021 23:03 - last edited on ‎06-28-2021 11:32 by

Hello

 

ive been off fitbit for 2 years now and decided to reset my watch and connect it to my new iPhone 11. 

it’s been six god **ahem** hours and I’ve tried everything mentioned here. 
Even tried setting up the watch with the new account. 
But it just won’t find it! 
Is there a solution other than just throwing this versa away? 
honestly it’s ruining my day

 

 

Moderator edit: subject for clarity 

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‎06-28-2021 11:31

‎06-28-2021 11:31

Welcome to the Fitbit Community, @Bhavneet.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our complete troubleshooting instructions in Why can't I set up my Fitbit device? 

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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