Versa won't sync with iPhone 11 Pro Max

[IAKate]

Anyone having issues with IPhone 11 Pro Max not recognizing Versa when trying to access it through Bluetooth?  Cannot locate it, therefore not syncing.  I can sync with my IPAD but not with my new phone.  My new phone recognizes my old Charge 2 but won’t locate the Versa.  Frustrating! Has anyone heard if they are working on a fix for all these issues?

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @IAKate. Welcome to the Community Forums.

Thanks for letting me know about your Versa and your efforts while trying to connect it. I've confirmed that your iPhone 11 Pro Max is part of our compatible devices list so let's work on this together! When your watch first syncs with a phone or tablet, it'll make a bond with that device to stay connected with it. Since you mentioned to be able to sync with your iPad, that might be the reason why it's not syncing with your iPhone, since your watch made already a bond with your iPad. That said, I'll need you to remove your watch from your iPad's Bluetooth settings and turn off the Bluetooth afterwards to prevent any interference. Then, try the following:

1. Remove your Charge 2 from your iPhone's Bluetooth settings and take your tracker to another room.
2. Verify if the Fitbit app is updated to the latest version.
3. Reboot your phone and restart your Versa.
4. Open the Fitbit app, tap on your profile's icon > Versa > Sync now.
5. Set the notifications one more time so you can pair it via Bluetooth.

Let me know how everything goes.

[IAKate]

It took awhile but I finally got it to sync. Thank you


Sent from my iPhone

[SunsetRunner]

Hello @IAKate 

I’m excited to read your back up and running again! Happy Stepping! 

Please consider tapping the “Choose as best Answer” box under the post provided by @LizzyFitbit 😃 Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[LizzyFitbit]

Hi @IAKate and @SunsetRunner. It's always great to see you both in the Forums. I'm sorry for the delayed response.

@IAKate, that's fantastic news! Thanks for your efforts and I'm glad that your Versa was able to sync with your iPhone. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Catch you later. 😉

[Nerdrick7149]

I am having almost the EXACT same issue with some minor differenences. My Fitbit Versa was in fact connected to my iPad 8 so like you said, I guess it created a bond there so it won’t connect to my iPhone 11, however, my iPad 8 has been sent in for repairs because the screen cracked and I erased it before sending in (as is required) so that shouldn’t be an issue now, with the iPad not being here in the house, right? It still doesn’t want to connect to my iPhone 11, however. In addition, when I pulled my Versa 2 off the charger today my clock face disappeared and won’t come back up. I can still swipe left to access other menus but my clockface only shows a black screen. I’m assuming this has something to do with the device it is synced to (the iPad8 ) not in range anymore so it’s not syncing with anything? What do u suggest here? 

[LizzyFitbit]

Hi @Nerdrick7149. Welcome back to the forums.

Thanks for the details provided and the steps tried prior to posting. I understand your point of view about your watches not connecting even though your iPad isn't nearby. Just to confirm, are you trying to set up your Versa and Versa 2 on the same account? Please note that the Fitbit app will allow you to set up one of them as both share similar operating system.

That being said, if you want to setup one of them to your Fitbit account, please give a try to the following: 

1. Remove any Fitbit device that appears in the Bluetooth settings.
2. Turn off the Bluetooth on your iPhone and any other device nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Plug your watch into the charging cable and leave it there.
5. Open the Fitbit app, tap on your profile icon > Set Up a Device.
6. Select your Fitbit device and follow the on-screen instructions.

In regards to the Versa 2 screen, please restart it to refresh its performance and if it's already connected to an account, try changing the clock face to one from Fitbit and let me know how it goes.

Hope this helps.