help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water and food logs not working correctly.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-10-2019 02:35 - last edited on ‎01-12-2019 11:22 by Moderator Alum

‎01-10-2019 02:35 - last edited on ‎01-12-2019 11:22 by Moderator Alum

Is Food and drink logging working, I've been tracking everything today and now its all deleted. This is only happening after I installed the new update

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
2 REPLIES 2

‎01-12-2019 11:27

‎01-12-2019 11:27

Hello @LionGlobes, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to go to the online Dashboard and check if your water and food logs are showing up here. If they are, that means the app is not updating correctly the information in our servers, in which case I would like to suggest you the following:

 

  • Force-quit the app, then open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎11-18-2021 13:38

In response to MarcoGFitbit

‎11-18-2021 13:38

Thanks for the welcome.

Dashboard shows the last month only, never look at this normally so not sure if it ever shows more.

Tried log out of app and restart - did not work.

Data on phone goes back to October 2020.

1 month chart goes back to 20 October.

3 month chart shows 5 weeks only.

1 year char shows November and some of October.

 

Only using the last 5 weeks rather than the year of data for all charts, which was not the case about a week ago. Has there been an "upgrade".

Do not worry about it as it is not all that important, just a mystery.

All the best

Antony1

 

 

 

Best Answer
0 Votes