Water records gone

[JerryMo]

My water records completely gone. --------

Moderator edit - updated subject for clarity and word choice

[JRuss17]

Mine are gone as well.

[wbaynesmom]

Same. Totally wiped out!  

[rfalexan]

Any word on this? Just noticed the missing data. 

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for sharing these details with me, and I'm sorry for this inconvenience. Because your posts didn't mention, I'd recommend the following steps:

1. Force quit the Fitbit app.
2. Uninstall and reinstall the Fitbit app.
3. Reboot your phone and open the Fitbit app.
4. Log into your account and check if your details are displayed correctly.

[JRuss17]

I have already completed this process and all of my water records prior to April 3rd say either 1oz or 2oz.

[LizzyFitbit]

Hi there, @JRuss17.

Thanks for trying the steps suggested above, and the additional details. I wanted to let you know that our team is aware of the issue with the water logs appearing incorrectly. They're working hard to identify a fix for all our members soon.

While I don't have further information, I'll make sure to update this thread as soon as it's available.

[LizzyFitbit · Accepted solution]

Hi everyone.

I have great news to share! A fix for this issue regarding your historical data showing up in ounces is coming in our next app release. The Fitbit app 4.43 is slowly rolling-out to all our members, so please install it as soon as you see it available in the App store.

I appreciate your patience and feedback. Keep me posted on the outcome!