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‎01-16-2016 11:13

‎01-16-2016 11:13

When I tried to connect my Fitbit flex to my iPod 5th gen, it would not work. I tried everything!!! I found Fitbit Connect and it was working until a message appeared saying, we encountered a problem communicating with your device, please try again. My fitbit dongles black outer shell is coming off but it still plugs into my pc. What do I do? Please help!
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‎01-18-2016 04:28 - edited ‎05-19-2025 10:05

‎01-18-2016 04:28 - edited ‎05-19-2025 10:05

It's nice to have you here in the Community @lil_brownee, a warm welcome Smiley Very Happy! I'd recommend checking the I can't sync my tracker in order to solve this issue my friend.

Give it a shot and let me know how it goes afterwards. Have a nice start of the week! 

Maria | Community Moderator, Fitbit


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‎12-15-2017 19:02

‎12-15-2017 19:02

Hi, im having the same problem as you had. Were you able to fix it? Please advise thanks so much! 

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