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Weekly exercises not syncing from Charge 2.

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‎10-29-2018 07:13 - last edited on ‎10-30-2018 07:18 by Moderator Alum

‎10-29-2018 07:13 - last edited on ‎10-30-2018 07:18 by Moderator Alum

After the IOS update my Chard 2 is not syncing my weekly exercise goal. It says how many active minutes I have but that is it. The only way for my weekly goal to show is for me to actually start the exercise count on my watch.

I have already tried:

1. Resetting watch 3 times

2. changing the minutes of consecutive exercise

3. shutting down app disconnecting from bluetooth and turning off the phone

* i have an iphone 8 plus if that helps

 

Help me please.

 

Moderator Edit: Clarified Subject + Format.

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‎10-30-2018 07:23

‎10-30-2018 07:23

Hello @TheMrs.17, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for reporting this to us. I would like to thank you also for the list of troubleshooting steps you've tried so far. At this moment I would like to suggest you to try the following:

 

  • Force-quit the app, then open it again. If this doesn't seem to work:
  • Log out from the app, restart your phone and log back in. 

If your exercises are still not showing up in the app, please reply to me with a screenshot of what you're able to see in the app, this will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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