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Weight loss total incorrect

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‎10-16-2017 19:12

‎10-16-2017 19:12

My Fitbit Charge 2 is only reading my weight loss from February 2017 and only reflecting my partial weight loss not including prior weight loss. The initial weight is showing, however it is only reading from February.  How can I fix this? I only see where I can change goal weight. 

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‎10-17-2017 08:42

‎10-17-2017 08:42

Hello @Gumdrop1959, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Usually, when you tap on the Weight Tile, you should be able to see every weight change and every weight log you have entered from the Fitbit app or your online Dashboard. If you have been able to see this information before, it's possible the app hasn't updated the most recent information with the one stored in our servers in which case I would like to suggest the following:

 

  • Force-close the app by double tapping the home button on your phone and swipe the app up. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if you're still experiencing issues, please reply to me with detailed screenshots related to your issue so I can check this further. 

 

Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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