help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Weight loss total incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2017 19:12

‎10-16-2017 19:12

My Fitbit Charge 2 is only reading my weight loss from February 2017 and only reflecting my partial weight loss not including prior weight loss. The initial weight is showing, however it is only reading from February.  How can I fix this? I only see where I can change goal weight. 

Best Answer
0 Votes
1 REPLY 1

‎10-17-2017 08:42

‎10-17-2017 08:42

Hello @Gumdrop1959, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Usually, when you tap on the Weight Tile, you should be able to see every weight change and every weight log you have entered from the Fitbit app or your online Dashboard. If you have been able to see this information before, it's possible the app hasn't updated the most recent information with the one stored in our servers in which case I would like to suggest the following:

 

  • Force-close the app by double tapping the home button on your phone and swipe the app up. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if you're still experiencing issues, please reply to me with detailed screenshots related to your issue so I can check this further. 

 

Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes