01-23-2017 14:04
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01-23-2017 14:04
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My weight loss tracking icon on the dashboard is showing as 0. I have checked and my starting weight is correct, and my entries are showing, but it looks like it is restarting my goal each day (I.e. Today it says 0 pounds lost since 23rd Jan). Help please!

01-24-2017 06:14
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01-24-2017 06:14
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Hello @SBlake, it's great to have you on board, thanks for joining us.
Have you changed your weight goal or starting weight lately? When any of those settings are changed the goal resets to 0. If you haven't changed anything, it's possible the information is not being updated correctly and for that, I would like to suggest forceclosing the Fitbit app.
To forceclose it:
- Double tap the home button on your phone
- When the apps appear as windows, swipe up the Fitbit app.
If this doesn't do the trick, please logout from the app, restart your phone and log back in.
I hope this can be helpful, if you need anything else feel free to reply!

