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Weight watchers app not compatible with iPhone 6s

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‎02-07-2017 20:57

‎02-07-2017 20:57

I have tried everything.  When I go to the Fitbit app and pick weight watchers app it says it's not compatible.   I have a charge 2.  I have talked to weight watchers and they can't figure it out.     I tried to use the weight watchers app and connect Fitbit that way.  It accepts it but won't sync.  Any help would be appreciated.  I am frustrated 

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‎02-08-2017 05:03

‎02-08-2017 05:03

Hello @Dme2017, thanks for joining us, it's great to have you on board! Smiley Happy

 

Instead of using the Weight Watchers app, have you tried going to their website and try to link your accounts through there?  If so, my best recommendation would be contacting our Support Team. Let them know about the steps you've tried so far, I'm sure they will be more than happy to get you back on track.

 

Let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎03-01-2017 08:02

In response to MarcoGFitbit

‎03-01-2017 08:02

I am also have the same problem with the WW app not compatible with my iPhone 6s.  I've tried everything I can think of with the same result.  I have the WW mobile app downloaded on my phone so I'm confused as to why Fitbit keeps giving me this "not compatible" message.  Help please.

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‎12-30-2019 20:11

‎12-30-2019 20:11

If you connected to Apple Health, you need to disconnect it first. I found when I disconnected the Apple Health, I was then able to connect to the Weight Watchers. 

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