03-20-2016
18:09
- last edited on
03-22-2016
15:49
by
MariamV
03-20-2016
18:09
- last edited on
03-22-2016
15:49
by
MariamV
All of a sudden I can't access the app on my iPhone 6. It worked fine earlier today but now it opens and then closes right away. I have closed out of it completely and restarted my phone but nothing will fix it.
Moderator edit: word choice
Answered! Go to the Best Answer.
03-22-2016 16:00 - edited 03-22-2016 16:03
03-22-2016 16:00 - edited 03-22-2016 16:03
Welcome to the Fitbit family @Shill789! I'll be happy to help here. That sounds a little odd; thanks for taking the time to troubleshoot this issue prior posting in the Community by closing the app and restarting your phone. Let's try to force quit by doing the following:
Then try to log in to your Fitbit app. You might want to make sure that you're using the same email address to log in to your Fitbit account. Let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
03-22-2016 16:00 - edited 03-22-2016 16:03
03-22-2016 16:00 - edited 03-22-2016 16:03
Welcome to the Fitbit family @Shill789! I'll be happy to help here. That sounds a little odd; thanks for taking the time to troubleshoot this issue prior posting in the Community by closing the app and restarting your phone. Let's try to force quit by doing the following:
Then try to log in to your Fitbit app. You might want to make sure that you're using the same email address to log in to your Fitbit account. Let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
03-22-2016 17:50
03-22-2016 17:50
03-24-2016 16:41
03-24-2016 16:41
No prob @Shill789, thanks for getting back to me! It's great to know that you're back on track now. Reinstalling the app again would have been the last resort and I'm happy to know this helped you resolved this issue. Feel free to post back, I'll be around!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
01-13-2017 06:33
01-13-2017 06:33
can't open app and it also wont close out by swiping up
01-13-2017 06:36
01-13-2017 06:36
afraid to delete app because it says that all the data will be deleted
01-15-2017 14:29
01-15-2017 14:29
@kskinn thanks for stopping by! Are you using the last version of the Fitbit app for iOS? Do let me know. Do not uninstall the app just yet. Try logging out and then logging back in.
Let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
12-13-2017 14:28
12-13-2017 14:28
Hi, I'm having the same problem - App wont open and swiping up doesn't sort the problem. What else can I do other than deleting and reinstalling?
12-13-2017 15:22
12-13-2017 15:22
Welcome to the Fitbit Community @RR6! It's great to have you here!
In this case, I suggest restarting your iOS device and then attempt to open the Fitbit app. If t his doesn't work, I recommend checking the App Store and making sure that your Fitbit app does not require an update.
Hope this helps. Keep me posted!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
09-18-2019 04:09
09-18-2019 04:09
I’ve tried the solutions listed and the app still will not stay open. I’m on an Iphone6
12-30-2019 21:00
12-30-2019 21:00
I have this same problem—were you ever able to use the app again? How did you fix it?
thank you!:)