When trying to share Weight the app crashes.

[NEO-BAHAMUT-]

Just to mention and I don’t think this is only affectng me as a couple of my friends are having the same issue. When trying to share weight loss the iOS app crashes. This has been happening for quite some time and still hasn’t been fixed.

anyone else experiencing this?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @NEO-BAHAMUT-. Welcome to the forums!  Please check your privacy settings, just to be sure they are set up correctly. In the IOS Fitbit app, tap the Account icon, then scroll down to Privacy. Tap it and select Weight. Your privacy choices are Private, Friends and Public. If you and your friends all have that set to Friends, then you should all be able to see each other’s weight. Important: Be sure to tap SAVE before exiting this screen, then sync your device.

Please let me know how it goes. 

[NEO-BAHAMUT-]

No it’s nothing to do with privacy settings. The App actually crashes and closes down. 

[SunsetRunner]

I’m afraid I have no other suggestions, @NEO-BAHAMUT-. Maybe someone else will respond. Or you can always contact  Support. Sorry. 

[MarcoGFitbit]

Hello @NEO-BAHAMUT-, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @SunsetRunner, thanks for all your help. 

@NEO-BAHAMUT-, I appreciate you have brought this to my attention. At this moment I would like to suggest you to update the Fitbit app on your phone and if you're still experiencing this issue restart your phone and try to share your weight again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[sfurze76]

Yup happens to me every time I try it thought it was my phone glad it isn’t come on fitbit fix this 

[pm8317]

I’ve been having the same issue.  I’ve resorted to taking a screen shot, crop and the send manually.  

[StevenVerheyen]

Same issue here. I am using an iPhone 7 plus with iOS 11.4

Also tried the suggested restart of the iPhone, but that did not work. Also there is no FitBit app available on the Appstore for me. Also tried different network settings, but nothing helped..

FitBit, please fix it..

[MarcoGFitbit]

Hello @StevenVerheyen and @pm8317, have a warm welcome to the Fitbit Community, it's always nice to see new faces around. I appreciate you've joined the conversation @sfurze76, I hope you're doing well. 

Thanks for letting me know you're still experiencing this issue. At this moment I would like to gather some information from you so I can check this situation further (@StevenVerheyen, I appreciate you have shared some of the information already):

• iPhone/iPad version you're using.
• OS currently running on your mobile device.
• App version currently installed on your phone (go to Account > Help to get it) 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[NEO-BAHAMUT-]

Come on Fitbit! You have iPhones to test on. The app has bugs which need ironing out. This is one of them. This is for ALL iPhones and this particular bug has been around for as long as I can remember. Please stop asking users for details. It’s simple. This affects all iPhones no matter which iOS version there on and it’s still there in the latest version.

[pm8317]

Patrick

[MarcoGFitbit]

Hello @NEO-BAHAMUT- and @pm8317, I hope you're doing well, thanks for taking the time to reply. 

@NEO-BAHAMUT-, I appreciate your feedback about this situation. Please note that the information required is to investigate the scope of this issue as not all iOS devices seem to be affected and it's possible some people have been using a beta version on iOS 12 which it's making some functionalities to stop working and there are some people that haven't updated the iOS or the Fitbit app. I understand your concern but please note that this information in important for our team to work on a resolution for this situation. 

@pm8317, it seems your latest reply came through blank, if there's anything else you might want to add, please feel free to reply.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[pm8317]

Fitbit 2.52 (765)
iOS 11.4, did the same thing on 11.3
iPhone 8+

YouTube link of what happen when I try to share weight.
https://youtu.be/fdsJJLgvY28

Thanks
Patrick Marshall

[MarcoGFitbit]

Hello @pm8317, I hope you're having a great day, thanks for taking the time to reply with the information requested and for adding a video! 

I'll make sure to forward this information to our team, I'm sure they will find it very helpful and will help them check this issue further and work towards a resolution. 

If there's anything else you might want to add or if there's anything I can do for you in the meantime, please feel free to reply! 

[sfurze76]

iphone 6s plus 

running ios 11.4.1 (15G77) 

fitbit 2.53.1(772)

[Ronanh2002]

Yes I am facing the same issue in late July. 

[MarcoGFitbit]

Hello @Ronanh2002, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. It's nice to see you too @sfurze76, I hope you're doing well. 

I appreciate you have provided me with information about your device and the Fitbit app. I have already notified our team about this situation but I still haven't received news about it. Please remember that once I have more information to share with you I'll make sure to update this thread accordingly.

Once again, I appreciate your patience and understanding, if there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply. 

[pm8317 · Accepted solution]

This appears to be fixed in the release that just came out.

Patrick

[MarcoGFitbit]

Hello @pm8317, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!