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Where do I find location permissions for Fitbit app?

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‎01-20-2023 14:37 - last edited on ‎02-14-2023 17:30 by Fitbit Moderator

‎01-20-2023 14:37 - last edited on ‎02-14-2023 17:30 by Fitbit Moderator

Where do I find location permissions

 

Moderator Edit: Clarified subject

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‎01-21-2023 03:21 - edited ‎05-30-2023 10:15

In response to Guy_

‎01-21-2023 03:21 - edited ‎05-30-2023 10:15

Hi there, @Kshillger. Welcome to the Community Forums. @Guy_ Thanks for trying to help!

Usually your location will be requested whenever you're using the Fitbit app to capture GPS data. Because these prompts appear on other occasions, may I know if  the location services were set to Always or While Using App, and the Background App Refresh option was enabled when that happened? 

In the meantime and in case you haven't done so, please try the following steps:

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Pull down on the screen to force a manual sync and let me know how everything goes.

I've moved your post to the iOS App board for organization purposes.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎01-20-2023 23:33

‎01-20-2023 23:33

Hi @Kshillger - that's too vague, as the phone has permissions, the Fitbit App has permissions, the weather and apps have permissions.

Author | ch, passion for improvement.

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‎01-21-2023 03:21 - edited ‎05-30-2023 10:15

In response to Guy_

‎01-21-2023 03:21 - edited ‎05-30-2023 10:15

Hi there, @Kshillger. Welcome to the Community Forums. @Guy_ Thanks for trying to help!

Usually your location will be requested whenever you're using the Fitbit app to capture GPS data. Because these prompts appear on other occasions, may I know if  the location services were set to Always or While Using App, and the Background App Refresh option was enabled when that happened? 

In the meantime and in case you haven't done so, please try the following steps:

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app and log back into your account.
  5. Pull down on the screen to force a manual sync and let me know how everything goes.

I've moved your post to the iOS App board for organization purposes.

Hope this helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes