07-25-2016 12:55
07-25-2016 12:55
07-29-2016 16:48
07-29-2016 16:48
@JP8E welcome to the Fitbit family! Yikes, that sounds a little weird. I recommend doing the following:
- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- If your tracker didn't sync, force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker by doing the following:
- Also, you might want to try setting it up from a different device such as a computer.
At this moment I don't recommend uninstalling the Fitbit app. Log out and then log back in and force a sync. Let me know how it goes!
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