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Won’t connect to iPhone 11

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‎02-14-2020 08:38

‎02-14-2020 08:38

So I got a new iPhone about a week ago and ever since then I can’t get it to connect. When my phone rings it comes through on my Fitbit but it won’t connect through Bluetooth and when I search for it to set up a new device in the app, it doesn’t find it. I’ve tried all the troubleshooting, I’ve contacted customer support and all they said was to restart my watch and Close out my Fitbit app and try again. Then they told me that my Fitbit was defective and there was nothing they could do for me. You would think if you spent hundreds of dollars on a watch they would be able to do a little bit more for you. Does anybody have any suggestions that the customer service may not have thought about before I end up switching to Apple Watch. 
-A loyal customer that has been with Fitbit since the beginning

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‎02-16-2020 11:13 - last edited on ‎09-21-2024 09:43 by Fitbit Moderator

‎02-16-2020 11:13 - last edited on ‎09-21-2024 09:43 by Fitbit Moderator

Hi @JLF1985. Welcome to the Community Forums. I'm sorry for the delay.

Congrats on your new iPhone and thanks for troubleshooting your Fitbit on your own and with our Support team. I understand how you're feeling and let me help you with this matter. Since you've changed of phone, I'm wondering if the old one is around as that might be causing interference during the process. In case your old phone is nearby, please remove the Fitbit from its Bluetooth settings, turn off the Bluetooth and take it to another room. Then, on your new iPhone open the Fitbit app and tap your profile picture > Fitbit > Sync Now. Once that is completed, set up the notifications so it can be paired via Bluetooth.

I'll be around, let me know how it goes.

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