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Won't show text messages

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‎09-23-2016 10:44

‎09-23-2016 10:44

My Alta used to ahow text messages received. It suddenly stopped.
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2 REPLIES 2

‎09-23-2016 14:14

‎09-23-2016 14:14

My Alta quit too I was wondering if it had anything to do with the iPhone iOS 10 update! Ever since I updated my phone, my Alta doesn't show texts anymore! That's got to be fixed.....seriously
Best Answer

‎09-25-2016 06:00

In response to Blucrystal

‎09-25-2016 06:00

@Tinkerwine @Blucrystal Welcome to our Community! I would suggest you restart your Alta by doing the following:

 

1.- Plug your charging cable into a USB port on your computer or any USB power adapter.
2.- Insert the other end of the cable into the port on the back of your Fitbit Alta. Your Alta will begin charging.
3.- Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer.
4.- Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5.- After you see the logo you can unplug your tracker from the charging cable.

 

If the issue persist then please go to the Bluetooth settings on your phone and "forget" your Fitbit Alta and turn off the BT. Then go to the Fitbit app and setup the notifications again (allow the app to ask you to turn on the BT).

 

Let me know how it goes!

Alvaro | Community Moderator

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