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Won't sync or update

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‎03-04-2016 07:45

‎03-04-2016 07:45

Help I just got t yesterday and I can't get it to sync or update with my phone
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‎03-05-2016 00:12

‎03-05-2016 00:12

What fitbit model do you have @Harleyquinny11 ?

 

Have you checked that your phone is supported at www.fitbit.com/devices ?

 

If it is then the usual first thing to try is to restart your phone and your fitbit:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

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‎03-08-2016 03:19 - edited ‎03-08-2016 03:20

‎03-08-2016 03:19 - edited ‎03-08-2016 03:20

Hey hey hey @Harleyquinny11 welcome to our Community! It's great to have you here! Man WinkI noticed @SteveH asked you great questions that can help to resolve the issue you're having. I totally agree with him, if your device is a supported one for syncing please restart your tracker and then make sure you follow the steps provided at: I can't sync my tracker.

 

Hope this helps, let me know the outcome! Man Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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