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Won't sync

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‎06-21-2017 01:13

‎06-21-2017 01:13

I have a flex 2 and it often won't sync. Normally I just reset the Fitbit on the charger, and previously I have had to turn off Bluetooth on my phone, neither are working this time, flashing lights aren't happening when reset on charger! Help!

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3 REPLIES 3

‎06-21-2017 01:48

‎06-21-2017 01:48

The fitbit restart procedure is known to not always work. If you only tried it once then it's worth trying it a few more times.

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‎06-21-2017 01:50

In response to SteveH

‎06-21-2017 01:50

Thanks Steve, I tried a few times last night and this morning plus I've switched my phone completely off and on again, still won't sync 

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‎06-21-2017 02:09

In response to Katej13

‎06-21-2017 02:09

That doesn't sound good - the restart is usually a good bet ... and there's not a lot else to try!

 

There are a few suggestions in this troubleshooting guide:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

 

If you still can't sync after that then while you are waiting for further suggestions you may want to contact customer support to see if they can see what's happening from the server side:

 

contact.fitbit.com

 

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