Workouts disappear from the app

[JoAnneS7908]

I’ve had 3 separate incidents where I had a workout completely disappear from the app a day later. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JoAnneS7908.

Thank you for sharing the details of the issue you’re experiencing. I would like to confirm if you used the Exercise app to track your workout or the exercise was tracked automatically? What type of exercises disappeared from your exercise history? I will be glad to investigate.

Looking forward to hearing back from you.

[JoAnneS7908]

The exercise was tracked automatically. It was there one day and missing the next. 

[LiliyaFitbit]

Thank you for your reply, @JoAnneS7908.

I appreciate the additional details and would like to confirm if you have any third party app connected to your Fitbit account? Do your exercises show on fitbit.com online dashboard? Does this issue affect some specific type of exercise? I also recommend trying the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

Look forward to your comments.

[Xxrnm]

I have the same problem. I tried this. The workouts do show up in the browser, but not in the app. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Xxrnm.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Please let me know what type of workouts are not showing in the app? Please also provide your phone's model and the OS version so I can further investigate.

Looking forward to hearing back from you.

[Xxrnm]

The workout is back now.. I was hoping for that, it was a walk from exactly a week ago. And it appeared again a week later.

[LiliyaFitbit]

Thank you for your reply, @Xxrnm.

I am glad to hear the issue seems to be resolved now. Thank you for posting the update here. I hope your continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can find great tips and encouragement from other members.

See you around.