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Workweek Hustle Challenge Glitched then Disappeared

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‎03-21-2017 07:27

‎03-21-2017 07:27

I joined a Workweek Hustle challenge and when I went to check it last night, I could see the messages about who was ahead, who was close in steps, etc. But when I tried to look at the actual steps in the status bar at the top, it only showed me and one other person and said that the challenge would start in 2 days. I tried force closing and opening the app but it didn't do anything.

 

This morning, I opened the app and the challenge was gone completely. I tried force closing and opening again, which didn't work. I also tried logging out and restarting my phone. This didn't work either. The app shows the NYC 3.1 Miles challenge and it's working just fine. It's just the Workweek Hustle challenge that is suddenly gone.

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‎03-22-2017 08:56

‎03-22-2017 08:56

Hello @lgates6, thanks for joining us, it's great to have you on board. Smiley Happy

 

Thanks for letting us know about this issue. Our team is aware of the problem and are working to resolve it as quickly as possible. In the meantime, I would like to suggest updating the Fitbit app as we have just released a new version.

I apologize for any inconvenience this issue has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please keep me posted. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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