help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong information synced to charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2016 10:16

‎03-13-2016 10:16

It appears that my Fitbit app took yesterday's step/calorie/distance/etc information and transferred it all over to today. It synced it with my charge HR and now it says that I have walked over8000 steps, and burned 2400 calories almost when it's only 1 and that's usually how much I'll burn in a day. Can I fix this? This isn't the first time it's done this.
Best Answer
0 Votes
2 REPLIES 2

‎03-24-2016 07:39 - last edited on ‎11-20-2025 09:23 by Fitbit Moderator

‎03-24-2016 07:39 - last edited on ‎11-20-2025 09:23 by Fitbit Moderator

Mmmhhh it appears your tracker didn't restarted at midnight @Vicki34 so this is why your steps are not showing correctly. I'd appreciate you double check if your timezone settings are correct. If they're, please follow the steps provided in this post. 

Happy stepping and welcome to our Community! Man Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes

‎03-24-2016 08:00

‎03-24-2016 08:00

My tracker wasn't the issue. The APP was. My tracker did reset at midnight. I then opened my app, and the app had put all of the previous day's information to the new day. Then when it synced with my phone, the app transferred that data to the Fitbit.
Best Answer
0 Votes