ANSWERED
- last edited on by
MarcoGFitbit
- last edited on by
MarcoGFitbit
So it is currently 12:10 am, the start of a new day, and my app glitched and is saying I've done 11000 steps and burned 2000 calories and walked 4.5 miles. Is there a way to fix this?!?!?! Also I'm using the flex 2.
I'm quite annoyed by all of this so help is welcome!
Moderator Edit: Clarified Subject.
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @uttrichma, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
It seems the tracker carried over your stats from the previous day which is why you're able to see a high amount of steps, distance and calories on the Fitbit app. Currently it's not possible to remove this data, but in order to prevent this form happening again, please restart your tracker and monitor it for the next 24 hours.
If your stats get carried over again, my best recommendation would be contacting our Support Team. Let them know about this situation, I'm sure they will be more than happy to get you back on track! 
Give it a try and let me know the outcome, I'll be around if you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @uttrichma, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
It seems the tracker carried over your stats from the previous day which is why you're able to see a high amount of steps, distance and calories on the Fitbit app. Currently it's not possible to remove this data, but in order to prevent this form happening again, please restart your tracker and monitor it for the next 24 hours.
If your stats get carried over again, my best recommendation would be contacting our Support Team. Let them know about this situation, I'm sure they will be more than happy to get you back on track!
Give it a try and let me know the outcome, I'll be around if you need anything else!
Best Answer