Xposting - [Jusdebbie]

[Jusdebbie]

Even tho I have my settings set to continuously sync, very often when I open my Fitbit app it is not current. When I attempt to pull down to sync, it just says “looking.” When I open my bluetooth devices on my iPhone 8 during this time, it doesn’t even show my charge 2. I am constantly turning off and back on bluetooth for it to find the device (which doesn’t typically help), as well as closing the Fitbit app and reopening it from my phone. Also, a side issue is that my Fitbit app is only showing my resting heart rate (even when the syncing is working) and it used to show my current heart rate and resting. Any advice would be appreciated. Thanks!

[MarcoGFitbit]

Xposting

Link to post: (Syncing issue with iPhone 8 - very often “looking” for my charge 2)
by Jusdebbie

https://community.fitbit.com/t5/iOS-App/Syncing-issue-with-iPhone-8-very-often-looking-for-my-charge...

<p><span>Even tho I have my settings set to continuously sync, very often when I open my Fitbit app it is not current. When I attempt to pull down to sync, it just says “looking.” When I open my bluetooth devices on my iPhone 8 during this time, it doesn’t even show my charge 2. I am constantly turning off and back on bluetooth for it to find the device (which doesn’t typically help), as well as closing the Fitbit app and reopening it from my phone. Also, a side issue is that my Fitbit app is only showing my resting heart rate (even when the syncing is working) and it used to show my current heart rate and resting. Any advice would be appreciated. Thanks!</span></p>

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[MarcoGFitbit]

Moved to QP

Merged with FP

PM Sent

Admin Note left

================

Hi Debbie,

Thank you for visiting the Fitbit Community. Unfortunately, I have had to remove your post quoted below as it violated our Community Guidelines as cross posting.

"Even tho I have my settings set to continuously sync, very often when I open my Fitbit app it is not current. When I attempt to pull down to sync, it just says “looking.” When I open my bluetooth devices on my iPhone 8 during this time, it doesn’t even show my charge 2. I am constantly turning off and back on bluetooth for it to find the device (which doesn’t typically help), as well as closing the Fitbit app and reopening it from my phone. Also, a side issue is that my Fitbit app is only showing my resting heart rate (even when the syncing is working) and it used to show my current heart rate and resting. Any advice would be appreciated. Thanks!"

Cross posting is posting the same content in two or more locations or consecutively. In the future, I suggest editing your original post to add information that you may have forgotten. To edit your original post, click the title of the post, then click the Options drop down menu at the top right of your post. Select "Edit post" then make the necessary changes and click "Post" to publish the updated version.Please keep this in mind to prevent further violations in the future.

Thank you for your time and cooperation.

Sincerely,

Marco G.

Moderator