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Zip not syncing with iPhone app

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‎08-09-2017 17:45 - last edited on ‎08-10-2017 06:42 by Moderator Alum

‎08-09-2017 17:45 - last edited on ‎08-10-2017 06:42 by Moderator Alum

My zip stop syncing today - I have tried all the suggestions such as uninstalling and reinstalling the app, didn't work.

I then attempted to unpare and repare but it is not finding my zip at all to even set it back up. I only use my iPhone to sync so it's not connected anywhere else nor do I have Bluetooth on, on another device. I'm in multiple StepBets so I'm panicking that I'm going to loose money due to this issue.

 

thoughts?

 

Moderator Edit: Clarified Subject

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‎08-10-2017 07:07

‎08-10-2017 07:07

Hello @ShesAnAk, thanks for joining the Fitbit Community, it's great to have you on board! Smiley Happy

 

Since when are you experiencing this issue? Have you restarted your Zip lately by taking out the battery from it for 30 seconds and putting it back in? If so, I would like to suggest the following:

 

  • Force-close the Fitbit app by double tapping the home button on your phone and swiping the app up.
  • Restart your phone. 

Then, try to set up your Zip once again. 

 

  1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue

If that doesn't seem to work, please try to pair your Zip once again using a computer. Check @AlvaroFitbit excellent post about how to perform this process. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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