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activity not syncing to mac

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‎08-02-2016 14:12

‎08-02-2016 14:12

Hi,I just completed 2 days worth of 10,000 steps each and I recently had to restart my fitbit. Everytime I sync now,the calories burned goes up,but the steps doesnt transfer over. 1 day I had 0 and today only 4. I dont know what else to do.

 

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‎08-04-2016 08:03

‎08-04-2016 08:03

Welcome to the Fitbit Community @bobby29! I hope you're doing great! 

It's a shame to hear that you're experiencing this inconvenience, try doing the restart again 2 or 3 times in a row and make sure to follow the instructions that @SunsetRunner shared, if the issue persists contact the Support Team so they can review your device history and tell you the options. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

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