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altar sync probs after software upgrade

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‎10-09-2016 08:53

‎10-09-2016 08:53

Hi
Upgraded software yesterday, but it's become unreliable syncing on iPad since. I had deleted device, disconnected blue tooth, and reconnected device yesterday to solve problem, but today, I've had same problem, and on disconnecting, then reconnecting device, it's getting stuck on 'connecting device'. Getting a bit fed up of it.... Can you resolve please
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5 REPLIES 5

‎10-10-2016 06:48 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

‎10-10-2016 06:48 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

It's great to see you around @Catoline. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following our syncing troubleshoot. After these steps your tracker should work without an inconvenience.

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-10-2016 08:02

‎10-10-2016 08:02

Hi there, seems ok now
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‎10-12-2016 07:10 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

In response to Catoline

‎10-12-2016 07:10 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

Hi there @Catoline, thank you for letting us know that everything is okay now.

Did you try any specific troubleshooting steps to sort this issue out? I believe it might be helpful for other users that might experiencing the same issue.

If the issue was resolved on its own, don't worry. The most important is that you are back on track. Robot wink

See you around and dont forget to visit our Discussion boards.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎03-06-2017 00:16

‎03-06-2017 00:16

hi . of late i cannot see step walk sleep i can see onlycalories burnt 

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‎03-06-2017 07:38 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

In response to SunsetRunner

‎03-06-2017 07:38 - last edited on ‎08-13-2025 08:51 by Fitbit Moderator

Hello @SunsetRunner, thanks for joining us, it's great to have you on board. Smiley Happy

If you're only able to see the Calories Burned tile on the Fitbit app, it's possible your tracker has been accidentally unpaired from your account. Please tap on the Account tab and check if your tracker is listed underneath your name; if it's not, that's the reason the rest of the tiles are not appearing. If that's the case, let's set up your tracker as a new device:

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue
  3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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