blaze syncing issue

[divisionjr]

I got my blaze back in December of 2016 and it was working great but recently, I have been having some issues with the syncing it to my phone. I have an iPhone with version 10.3.2 on it, this happen maybe once every couple of weeks, but whenever I sync my watch with the phone, it takes a bit and it freezes my watch. So I end up doing a reset on the watch, but when it starts back up again it syncs correctly, but it starts me with the amount of steps I had the previous day. I am not sure if its a bug in the watch or an issue with the phone. I have tried different things to fix it, but the issue keeps coming back.

[MarcoGFitbit · Accepted solution]

Hello @divisionjr, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you to the Fitbit Community. 

If your Blaze is having trouble syncing to your iPhone I would like to recommend updating the Fitbit app as we have just released a new version and setting up your tracker as a new device to restart the connection between the Blaze and your phone. Don't worry, this won't remove any of the information stored in your account so far. 

To set up your tracker as a new device:

1. Restart your Blaze once again by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 
2. Plug in your Blaze and make sure it's charging.
3. Restart your phone. 
4. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
5. Choose your tracker and follow the onscreen instructions to continue
6. When the app asks you to replace your current tracker, please replace it and continue with the process.

Make sure you have a strong Wi-Fi signal and that no other Bluetooth devices are around as they might interfere with the setup process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.