can't turn on 2 factor authentication on iOS app because "submit" button is hidden by keyboard

[FitFrank]

I tried turning on 2 factor authentication in the iOS app when prompted by an alert in the app.  I can't believe what a horrible joke the iOS app is, and no option in the web interface to turn on the 2 factor authentication properly.

In the iOS app, when I try to turn on 2fa, it asks me for the account password after verification of 4 digit code from the cell phone... fine.  The frustration comes when the "submit" button after entering the password is hidden by the default iOS keyboard that won't go away, and "enter" button does nothing.

What kind of horrid user interface / design is this?  Does Fitbit do zero user testing??  Please fix this dumb design!

[LZeeW]

@FitFrank   Have you changed your text size or done anything that might affect your screen layout?  What model iPhone do you use?  I have an iPhone 13 with the default layout and have a lot of space between my Submit button and my keyboard.  Can you post a screenshot that shows the problem? 

[Dean92]

I have exactly the same issue with my iPhone SE 2020.  The Verification Code 'Confirm' button is hidden at the bottom of the screen, behind the virtual number pad (I know its there because when my Apps are minimised in the background I can see it - but not interact with it) that you enter the 4 digit verification code via. Basically, there is absolutely no means whatsoever of me confirming the code and activating two factor authentication on the ios Fitbit App. I don't know who tested this software but they didn't do a good job, else Fitbit have not allowed for all models of iPhone that operate on the very latest version of IOS.  I tried calling FitBit Customer Support and I presume that VOIP is being used because whilst I could hear your analyst, they clearly couldn't hear me - in the end I gave up.  As someone new to FitBit (Charge 5), having always used Garmin products up to this point, things haven't got off to a promising start!