help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

cannot setup IOS App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2016 11:34

‎01-03-2016 11:34

HI,

 

I received a fitbit Cahrge recently. In an attempt to set it up, i tried downloading the IOS App however i'm unable to as i live outside the US. Is there any solution to this, instead of using other third party apps. 

 

Also, please advise how i am supposed to change the time indicated? the Time zone is set up to Colombo +5000 however the time displayed is wrong.

Best Answer
0 Votes
1 REPLY 1

‎01-03-2016 14:32

‎01-03-2016 14:32

Hi @jahno and welcome to the Community!

Another Community user has found a successful workaround for downloading the App outside of the regional restrictions, you can check out what worked for him here.

Also, I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions. 

After you have your tracker re-paired to your account, I'd recommend selecting your preferred timezone and then syncing for the changes to take effect.

Hope this helps!

Derrick | Retired Moderator, Fitbit
Best Answer
0 Votes