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cannot setup IOS App

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‎01-03-2016 11:34

‎01-03-2016 11:34

HI,

 

I received a fitbit Cahrge recently. In an attempt to set it up, i tried downloading the IOS App however i'm unable to as i live outside the US. Is there any solution to this, instead of using other third party apps. 

 

Also, please advise how i am supposed to change the time indicated? the Time zone is set up to Colombo +5000 however the time displayed is wrong.

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‎01-03-2016 14:32

‎01-03-2016 14:32

Hi @jahno and welcome to the Community!

Another Community user has found a successful workaround for downloading the App outside of the regional restrictions, you can check out what worked for him here.

Also, I'd recommend re-pairing your tracker to your account using the replacement setup process. Click here for instructions. 

After you have your tracker re-paired to your account, I'd recommend selecting your preferred timezone and then syncing for the changes to take effect.

Hope this helps!

Derrick | Retired Moderator, Fitbit
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