charge 2 is not receiving Notifications, iOS 11.0.3

[imalab]

Hi,

when I updated my iphone, my charge2 fitbit no longer shows my texts, emails and calls or give reminders to move.  I updated my fitbit to version 22.55.2 and restarted my phone but it still will not work.

Any hints?

Thanks,

imalab

Moderator Edit: Clarified Subject + Format

[MarcoGFitbit]

Hello @imalab have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you restarted your Charge 2 and your phone recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

To reset Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone (once again if you have already)
3. Open the Fitbit app and tap on Account > Charge 2 > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

Finally, make sure your Charge 2 is not currently in the Do Not Disturb mode as this will prevent any notification from reaching your tracker. To check this, press down the button on your tracker for 2 seconds, a vibration and a message will let you know if Do Not Disturb has been turned on or off.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.