Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Cazza59, have a warm welcome to the Fitbit Community, it's great to have you on board. 
If your tracker is unable to receive Notifications and the settings on your phone have been set up correctly, it's possible your tracker is now in the "Do Not Disturb" mode. To check this, please press and hold the button on the Charge 2 for 2 seconds, a message and a vibration will let you know if this mode has been turned on or off.
I hope this can be helpful, give it a try and let me know the outcome. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @jcabotl, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community.
I'm glad my previous instructions have helped you and that your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!
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