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charge 2 is not receiving Notifications.

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‎10-14-2017 15:07 - last edited on ‎10-16-2017 07:52 by Moderator Alum

‎10-14-2017 15:07 - last edited on ‎10-16-2017 07:52 by Moderator Alum

Cannot receive notifications from iPhone 6 Plus to my Charge 2

 

Moderator Edit: Clarified Subject.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-16-2017 08:22

‎10-16-2017 08:22

Hello @Bonnie-daniels, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you restarted your Charge 2 and your phone recently? Have you updated the OS on your phone and Fitbit app recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

 

To reset Notifications:

  1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone (once again if you have already)
  3. Open the Fitbit app and tap on Account > Charge 2 > Notifications. 
  4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

NuNotificationSettings.jpg

 

 

Finally, make sure your Charge 2 is not currently in the Do Not Disturb mode as this will prevent any notification from reaching your tracker. To check this, press down the button on your tracker for 2 seconds, a vibration and a message will let you know if Do Not Disturb has been turned on or off.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
4 REPLIES 4

‎10-16-2017 08:22

‎10-16-2017 08:22

Hello @Bonnie-daniels, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you restarted your Charge 2 and your phone recently? Have you updated the OS on your phone and Fitbit app recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

 

To reset Notifications:

  1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone (once again if you have already)
  3. Open the Fitbit app and tap on Account > Charge 2 > Notifications. 
  4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

NuNotificationSettings.jpg

 

 

Finally, make sure your Charge 2 is not currently in the Do Not Disturb mode as this will prevent any notification from reaching your tracker. To check this, press down the button on your tracker for 2 seconds, a vibration and a message will let you know if Do Not Disturb has been turned on or off.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎12-03-2019 12:00

In response to MarcoGFitbit

‎12-03-2019 12:00

I've been having this problem for months now since the new iOS was released. I tried this and it still didn't work. Are there any other solutions? Fitbit said they're working on a fix and there's been so many app updates but none have resolved it.

Best Answer

‎02-08-2020 15:45

In response to MarcoGFitbit

‎02-08-2020 15:45

Still no luck with text notifications.  Very strange that this issue occurred with me around the same time as many fitbit users.  I would love to get this resolved.

Best Answer

‎02-09-2020 11:01

In response to mkress

‎02-09-2020 11:01

I still haven’t been able to resolve this issue and I’ve been trying for 4 months!!
Best Answer